Importance of Customer Trust

Here at EC Electronics, our mission is to become the best in class Electronics Manufacturing Services partner for OEMs and product innovators. We pride ourselves on our excellent customer service and that our customers have been returning to us for many years. As established manufactures and suppliers of electronics-based products, our thirty years of experience has allowed us to, not only develop an expert and highly skilled manufacturing team, but a company with a familiar feel and a service which would be unattainable with a large multi-national organisation.

We are not just a company at the end of a phone, we make sure to develop a bond and relationship with each of our clients. We make it easy for clients to contact us as we allow autonomy on each level of communication; allowing a transparent, honest and approachable service. We want you to know what is happening with your product each and every step of the way.

For those clients who come to us in need of a particular product, we have become a trusted partner and use our large array of stock items to allow for a smooth execution, which allows us to do our best to stick to lead times. Don’t take our word for it, our independent market research and anonymous feedback has given us some fantastic insights into the work we provide:

A large Automotive Controls provider said ‘I just wanted to say THANK YOU to every one of you involved in this project of ours. I realise it has not been easy and we have really pushed, but you have all done brilliantly. Thank you so very much for your hard work and very prompt support. It truly is appreciated.’

Don’t be fooled, this effective, efficient and approachable company are no one man band. With five facilities across the UK, Romania and Hong Kong, providing manufacturing and supply services, we are able to cater for clients needs no matter the size and scale of the project. A returning customer manufacturing Robotics, who was somewhat apprehensive about their product being manufactured abroad, concluded:

‘The decision to manufacture in Romania was a difficult one to make at the time, given the potential risks and the pressures to deliver good quality product on-time in a short timescale.  However, the decision turned out to be the right one and huge credit to the team for the way it was managed. The comms on the daily conference calls/emails, the meetings at motorway service stations and visits to Romania for training.’

The Technical Manager of a Global Canadian-based worldwide manufacturer of Transportation goods stated that: ‘We have just concluded our FAI for the first batch of cables received at the end of last week and I would like to express my thanks for a terrific job. We were all very impressed with the standard of assembly.’

For us, customer trust is everything and sharing these encouraging remarks for the hard work we provide, means a huge amount. If you have an electronics product which needs manufacturing, or any questions about the services we provide, please do not hesitate to get in touch.

 

 

 

2018-10-16T13:34:52+00:00 October 16th, 2018|EC Electronics News|